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Customer Service / Support Packages

Explorer

$15,000 - $30,000

Case Management: Set up basic case management for tracking and resolving customer inquiries.


Knowledge Base: Implement a basic knowledge base for self-service customer support.


Basic Automation: Configure basic workflow rules for automating case assignment and escalation.


Standard Reporting: Develop standard reports for tracking case volume and resolution times.

User Training and Documentation: We will provide demos and documents, and hold training sessions for your end-users to ensure they have all of the information they need to be successful with Salesforce.

Pioneer

$30,000 - $60,000

Everything in Bronze plus:

Multichannel Support: Enhance customer support by adding multichannel support, including email, chat, and social media.


Advanced Knowledge Base: Create an advanced knowledge base with content management, articles, and FAQs.


Service-Level Agreements (SLAs): Implement SLAs and automated notifications for case resolution deadlines.


Integration: Integrate with other customer service tools or CRM systems for a unified view of customer interactions.

Advanced Reporting and Analytics: Develop customized reports and dashboards for deeper insights into customer support metrics.

Trailblazer

$60,000 - $120,000

Everything in Bronze & Silver plus:

 

Omni-Channel Support: Implement Omni-Channel support to provide seamless customer experiences across channels.


Advanced Automation: Configure complex automation rules for advanced case routing, prioritization, and escalation.

Knowledge Management: Enhance knowledge management with AI-powered search and content recommendations.

 

Telephony Integration: Integrate Salesforce with telephony systems for phone support and call tracking.

Customer Feedback Management: Implement customer feedback and survey tools to gather insights and measure customer satisfaction.

Please Keep in Mind: Our pricing packages are flexible and adaptable to your unique needs. They provide a helpful starting point, but we're here to tailor a solution that perfectly aligns with your requirements. Let's start a conversation.

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