Explorer

$15,000 - $30,000

  • Case Management: Set up basic case management for tracking and resolving customer inquiries.
  • Knowledge Base: Implement a basic knowledge base for self-service customer support.
  • Basic Automation: Configure basic workflow rules for automating case assignment and escalation.
  • Standard Reporting: Develop standard reports for tracking case volume and resolution times.
  • User Training and Documentation: We will provide demos and documents, and hold training sessions for your end-users to ensure they have all of the information they need to be successful with Salesforce.

Pioneer

$30,000 - $60,000

  • Everything in Bronze plus:
  • Multichannel Support: Enhance customer support by adding multichannel support, including email, chat, and social media.
  • Advanced Knowledge Base: Create an advanced knowledge base with content management, articles, and FAQs.
  • Service-Level Agreements (SLAs): Implement SLAs and automated notifications for case resolution deadlines.
  • Integration: Integrate with other customer service tools or CRM systems for a unified view of customer interactions.
  • Advanced Reporting and Analytics: Develop customized reports and dashboards for deeper insights into customer support metrics.

Trailblazer

$60,000 - $120,000

  • Everything in Bronze & Silver plus:
  • Omni-Channel Support: Implement Omni-Channel support to provide seamless customer experiences across channels.
  • Advanced Automation: Configure complex automation rules for advanced case routing, prioritization, and escalation.
  • Knowledge Management: Enhance knowledge management with AI-powered search and content recommendations.
  • Telephony Integration: Integrate Salesforce with telephony systems for phone support and call tracking.
  • Customer Feedback Management: Implement customer feedback and survey tools to gather insights and measure customer satisfaction.

Please Keep in Mind: Our pricing packages are flexible and adaptable to your unique needs. They provide a helpful starting point, but we're here to tailor a solution that perfectly aligns with your requirements. Let's start a conversation.